Financial aid offices face increasing demands to document their student information systems and operational procedures.  Being able to train staff on system procedures quickly, efficiently, and with desk-reference tools for immediate support is critical to ensure they are up to speed with new functionality.  Maintaining accurate, user-driven documentation is also essential for addressing audit and program review requirements.

The Center’s documentation service features software that allows schools to capture system procedures using video clips and rich-media interactivity.  A printed report documents the detailed procedures, and the video clips provide a visual tool to support the training and documentation efforts. When the documentation is created, it can be available on your own office website to support collaboration within the office.  Having an easy-to-access repository of operational documentation will help facilitate the overall accuracy for day-to-day work and ensure compliance with financial aid program requirements.  Our services include support for organizing the documentation for training purposes.  To request a complimentary demo of the documentation software, complete our contact form and indicate in the comments field that you would like to receive the demo.